Companies may be held liable when AI harms their clients and customers

When an AI a business is using makes a mistake, the business tends to be on the hook, not the AI toolmaker.

By: Sarah Webber, University of Dayton and Kaitlin Newkirk, Xavier University, The Conversation

Outlets: The Conversation

Published: October 14, 2026

Words: 1,186

Last Updated: 3 days, 11 hours ago

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By Sarah Webber, University of Dayton and Kaitlin Newkirk, Xavier University

Artificial intelligence has moved quickly from a novelty on the job to a common workplace tool. Gallup found that 52% of U.S. employees and 68% of professional services workers were using AI by February 2026. Thomson Reuters similarly found in spring 2026 that 74% of professionals use AI several times a week for work.

This widespread use shouldn’t surprise anyone. For accountants, attorneys, …

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