It’s OK if managers step in to help their sales staff – but not too much

It’s fairly common for managers to intervene to help sales staff, but they have to balance competing duties.

By: Daniel E. Chavez, University of Tennessee, The Conversation

Outlets: The Conversation

Published: September 22, 2026

Words: 836

Last Updated: 3 weeks, 5 days ago

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By Daniel E. Chavez, University of Tennessee

Workers in sales might roll their eyes when they deal with a micromanaging boss. But many customers actually appreciate it if a store manager offers to help when they’re mulling over a purchase, whether it’s a dishwasher, a tablet or a lawnmower.

That’s the main finding of a new study I co-authored.

As a scholar of sales and pricing, I delved into this question, along with fellow …

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